PerSyst Welcomes Steve O'Neill

Ben and I are very pleased to announce that Steve O’Neill recently joined PerSyst Consulting. Steve has over 25 years of experience working with companies from start-ups to Fortune 500. His expertise is in maximizing company’s performance and profitability by identifying and improving customer-focused business processes, operations, and programs.

Steve had a 23 year theme park career with that started with Walt Disney World. He describes his time with Disney as “summer job that lasted 21 years”. Steve led operations staffs of over 500 employees, in some of the most challenging and high volume hospitality environments in the world. Steve will tell you, that his passion for world class customer experience was learned and perfected while at Disney. Steve had the privilege of working alongside some of the world’s best creative minds and storytellers in developing new theme parks while with Walt Disney Company and Universal Studios. Steve has significant expertise in the flow and management of people and activity through an environment and has helped to create desired experience for targeted participants.

Following Disney and Universal, Steve had a diverse career at Starbucks serving in multiple Director Positions. His experience ranged from building process and support teams critical to the scalable and highly profitable growth of Licensed Stores to the redevelopment of design criteria for all Starbucks stores resulting in many of the key features found in today’s retail stores.

Steve’s experience and breadth of functional knowledge position him to provide thought leadership and executive coaching to companies looking to close the gap between strategy and execution. His addition to the PerSyst team brings extensive depth of experience to our group as we continue to grow and deliver exceptional results to our clients.