Dynamics CRM 4.0 Outlook client and the 64bit version of Outlook 2010

As clients begin the process of updating their software it is common for businesses to make the move to 64 bit systems.  During the Windows install the help screens make this seem like such a good idea.  Micrsoft however still recommends running the 32bit version of Office on your 64bit operating system.

Currently Microsoft CRM Outlook Connected does not support the 64bit version of Office Outlook 2010.  While direct access to CRM through IE is not affected this does prevent the installation of the CRM Outlook Client.  The ability to embed CRM into Outlook is one of it greatest strengths from a user adoption and consistency of use position.  As such, this is a deal killer when considering upgrading to 64 bit Office.  In general the advantages of running the 64 bit version of Office will pale incomparison to the ability to embed CRM in Outlook

Microsoft has reported that it has no immediate plans to support the 64bit version of Office Outlook with the CRM Dynamics 4.0 Client so we will need to wait for CRM 5.0.  For most organizations this will not be a major concern.